Issue - meetings

The Report of the Director – Finance and Corporate Services is attached

It was RESOLVED that the Technological, Digital and Customer Access Strategy 2025-2028 be approved.

The Cabinet Portfolio Holder for Leisure and Wellbeing, ICT and Member Development, Councillor J Wheeler, presented the report of the Director – Finance and Corporate Services, which detailed the Technological, Digital and Customer Access Strategy 2025-2028.

Councillor Wheeler advised that the proposed new Strategy would replace three existing strategies, with its focus on residents’ needs, striking a balance by continuing to enhance the Council’s technological offer, whist maintaining face to face services. The Strategy acknowledged the role that Artificial Intelligence (AI) now played in society and the need to continue adapting Council services to incorporate it. Councillor Wheeler referred to the detailed Action Plan, at Appendix One, which highlighted how wide ranging the Strategy was and he thanked all the officers involved in producing it.

In seconding the recommendation, Councillor Inglis felt that bringing together new and innovative technology was a positive step forward and that the new Strategy should be embraced. AI was continually developing, which would enhance and simplify user experience and improve online security, which was becoming increasingly important. Councillor Inglis stated that this Strategy was another example of the Council continually striving to deliver a quality service for residents.   

It was RESOLVED that the Technological, Digital and Customer Access Strategy 2025-2028 be approved.