Issue - meetings

The report of the Executive Manager – Transformation and Operations is attached.

The Performance, Reputation and Constitutional Services Manager presented the report of the Executive Manager – Transformation and Operations to provide a summary of the Council’s Performance Monitoring for Quarter 4 2017/18, containing tasks from the Corporate Strategy 2016-2 and the corporate basket of performance indicators.

The Performance, Reputation and Constitutional Services Manager noted 13 performance highlights including:

LICO42 Processing of planning applications: Major applications dealt with in 13 weeks or agreed period – this indicator maintained high performance throughout the year achieving 90% at year-end against a target of 60%.

LIFCS14 Value of income generated as a result of the Investment Strategy being activated – a highlight in quarter 3, the income of £76,257 being more than twice thetarget (£37,100).

LIFCS20 Percentage of Council Tax collected in year – the collection rate of 99.31% is the council’s highest collection rate.

LIFCS21 Percentage of Non-domestic Rates collected in year – the collection rate is 99.53%, a high for Rushcliffe.

LINS24 Number of affordable homes delivered – there have been 112 affordable homes completed this year, the most delivered in Rushcliffe in a single year.

LINS25 Number of households living in temporary accommodation – the number had reduced in the last two quarters enabled by the high number of successful homelessness preventions achieved.

LINS27a Average length of stay of all households in temporary accommodation – the average time spent in temporary accommodation had reduced from 12 weeks in2016/17 to 9 weeks this year.

LINS29 Number of successful homelessness preventions undertaken – a highlight in quarter 3, 269 homelessness preventions were achieved ensuring that residents were able to stay in their homes.

LINS51 Number of leisure centre users – public – a highlight in quarter 2, the success of the new Arena has had a positive impact on the number of leisure centre users.

LITR01 Percentage of users satisfied with the service received from the Rushcliffe Community Contact Centre

LITR09 Percentage of customer face to face enquiries to RCCC responded to within 10 minutes – the performance target had been achieved t for the first time in three years.

LITR11b Percentage of telephone enquiries to RCCC resolved at first point of contact – the percentage of enquiries resolved by the Customer Services Centre hadrisen to 88%.

LITR51 Corporate Sickness - number of days lost to sickness absence – this indicator was an exception for the first two quarters; however the resolution of a number of long term sickness cases had enable performance to be turned around in the second half of the year.

As well as three new exceptions:

LIFCS13 Percentage of Investment Strategy committed – the Asset Investment Strategy had an extra £5m resource added in September 2017 which therefore reduced the percentage committed.

LIFCS60 Value to date of savings generated as a result of partnership activities – no savings have been generated during 2017/18 although there are existing partnershipactivities (such as IT, Building Control and payroll) that provide both greater serviceresilience and economies.

LIFCS61 Number of  ...  view the full minutes text for item 4