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Council and Democracy

Agenda and minutes

Venue: Council Chamber Area B, Rushcliffe Arena, Rugby Road, West Bridgford. View directions

Contact: Tracey Coop  0115 9148277

Items
No. Item

1.

Declarations of Interest

Minutes:

There were no declarations of interest.

2.

Minutes of the Meeting held on Tuesday 6 March 2018 pdf icon PDF 349 KB

Minutes:

The Minutes of the meeting held on the 6 March 2018 were approved as a true record.

3.

East Leake Leisure Centre Annual Report 2017-18 pdf icon PDF 513 KB

The report of the Executive Manager – Neighbourhoods is attached.

Additional documents:

Minutes:

The Service Manager – Neighbourhoods presented the report of the Executive Manager – Neighbourhoods to provide information on, and report performance data for the Private Finance Initiative (PFI) contract for East Leake Leisure Centre for the contract year, January to December 2017.

 

The Service Manager advised that Carillion, who had been managing the contract had entered into administration in January 2018 and that East Leake School Ltd, who operated the PFI contract had worked closely with the administrators throughout this time to ensure that service delivery and staffing remained consistent throughout this period of uncertainty. It was noted that on 4 June 2018, Mitie had been appointed as the new provider to deliver leisure services at East Leake Leisure Centre. Members of the Board were assured by the Service Manager that services at the Leisure Centre had been “business as usual” whilst the legalities to enable the transfer of the contract had been completed and that there had been no adverse impact on the customer experience during this period. The Service Manager also noted that early monitoring of performance of the contract with Mitie had shown good performance against key performance indicators.

 

The Manager of East Leake Leisure Centre, Mr Ben Neath and the Senior Facilities Manager – Mitie, Mr Edward Surplice attended the meeting and provided a presentation on the Performance of the Leisure Centre for 2017 and the future delivery of leisure services at East Leake. Mr Neath provided the Board with information on the four key service objectives, as set out in the Leisure Centres service agreement, which were:

 

·       Usage of no less than 180,000 users per annum

·       Customer satisfaction rating of 80% (very satisfied/satisfied)

·       70% compliance rate at client inspections

·       The provision of a broad range of activities to include children’s holiday activity programmes.

 

Mr Neath reported that the Leisure Centre was performing well with a steady increase in gym membership and uptake of swimming lessons and advised that average customer satisfaction from monthly returns was 93% from 292 comments. Mr Neath also advised that twenty-three Compliance inspections has been carried out during 2017 by the Leisure Contracts Manager, with an average compliance score of 81.3%.

 

Mr Edward Surplice provided members with an overview of Mitie and the services that they provided and advised that the transfer of the contract had gone smoothly and that the majority of leisure centre staff previously employed by Carillion had had their employment contracts transferred to Mitie on similar terms and conditions. Mr Surplice advised that improvements to the reception area, changing rooms and all weather pitches were being considered, but that there were no plans to re-brand the facilities as Mitie and confirmed that the “Energise – East Leake Leisure Centre” banner would remain in place.

 

Members of the Board expressed concerns regarding the lack of information on the financial contract as no information had been provided on whether the facility was running at a profit or loss. The Executive Manager – Transformation and Operations advised that the  ...  view the full minutes text for item 3.

4.

Performance Monitoring Quarter 4 2017/18 pdf icon PDF 928 KB

The report of the Executive Manager – Transformation and Operations is attached.

Minutes:

The Performance, Reputation and Constitutional Services Manager presented the report of the Executive Manager – Transformation and Operations to provide a summary of the Council’s Performance Monitoring for Quarter 4 2017/18, containing tasks from the Corporate Strategy 2016-2 and the corporate basket of performance indicators.

 

The Performance, Reputation and Constitutional Services Manager noted 13 performance highlights including:

 

LICO42 Processing of planning applications: Major applications dealt with in 13 weeks or agreed period – this indicator maintained high performance throughout the year achieving 90% at year-end against a target of 60%.

 

LIFCS14 Value of income generated as a result of the Investment Strategy being activated – a highlight in quarter 3, the income of £76,257 being more than twice thetarget (£37,100).

 

LIFCS20 Percentage of Council Tax collected in year – the collection rate of 99.31% is the council’s highest collection rate.

 

LIFCS21 Percentage of Non-domestic Rates collected in year – the collection rate is 99.53%, a high for Rushcliffe.

 

LINS24 Number of affordable homes delivered – there have been 112 affordable homes completed this year, the most delivered in Rushcliffe in a single year.

 

LINS25 Number of households living in temporary accommodation – the number had reduced in the last two quarters enabled by the high number of successful homelessness preventions achieved.

 

LINS27a Average length of stay of all households in temporary accommodation – the average time spent in temporary accommodation had reduced from 12 weeks in2016/17 to 9 weeks this year.

 

LINS29 Number of successful homelessness preventions undertaken – a highlight in quarter 3, 269 homelessness preventions were achieved ensuring that residents were able to stay in their homes.

 

LINS51 Number of leisure centre users – public – a highlight in quarter 2, the success of the new Arena has had a positive impact on the number of leisure centre users.

 

LITR01 Percentage of users satisfied with the service received from the Rushcliffe Community Contact Centre

 

LITR09 Percentage of customer face to face enquiries to RCCC responded to within 10 minutes – the performance target had been achieved t for the first time in three years.

 

LITR11b Percentage of telephone enquiries to RCCC resolved at first point of contact – the percentage of enquiries resolved by the Customer Services Centre hadrisen to 88%.

 

LITR51 Corporate Sickness - number of days lost to sickness absence – this indicator was an exception for the first two quarters; however the resolution of a number of long term sickness cases had enable performance to be turned around in the second half of the year.

 

As well as three new exceptions:

 

LIFCS13 Percentage of Investment Strategy committed – the Asset Investment Strategy had an extra £5m resource added in September 2017 which therefore reduced the percentage committed.

 

LIFCS60 Value to date of savings generated as a result of partnership activities – no savings have been generated during 2017/18 although there are existing partnershipactivities (such as IT, Building Control and payroll) that provide both greater serviceresilience and economies.

 

LIFCS61 Number of  ...  view the full minutes text for item 4.

5.

Performance Management Board Annual Report 2017/18 pdf icon PDF 375 KB

The report of the Executive Manager – Finance and Corporate Services is attached.

Minutes:

Members of the Board considered the Performance Management Board Annual Report 2017/18.

 

It was RESOLVED that the Performance Management Board Annual report be approved and submitted to Council for consideration.

6.

Work Programme pdf icon PDF 226 KB

The report of the Executive Manager – Finance and Corporate Services is attached.

Minutes:

The Board considered its Work Programme for 2018/19.

 

It was RESOLVED that the work programme, as set out below, be approved

 

25 September 2018

Civil Parking and Enforcement Contracts

Planning Enforcement Update

Review of Customer Feedback

Performance Monitoring – Quarter 1 2018/19

Work Programme

 

27 November 2018

Parkwood Annual Report

Environmental Health Enforcement Update

Diversity Annual Report

Performance Monitoring – Quarter 2 2018/19

Work Programme

 

5 March 2018

Glendale Golf Annual Update

Streetwise Environmental Ltd Annual Update

Performance Monitoring  - Quarter 3 2018/19

Work Programme

 

Action Sheet

 

Minute No.

Actions

Officer Responsible

3

The Service Manager – Neighbourhoods provides members of the Board with further information on the financial model of the service contract with Mitie.

Service Manager – Neighbourhoods/Contracts Manager

4

That the Performance, Reputation and Constitutional Manager updates on the actions that officers are taking in relation to performance exceptions. 

Performance, Reputation and Constitutional Services Manager

4

The Service Manager – Neighbourhoods provides members with details of the charges Streetwise pass on to the Council for the clearing fly-tipping.

Service Manager - Neighbourhoods

4

The Executive Manager – Communities advises on revising the target for dealing with the processing of major planning applications.

Executive Manager – Communities

4

Members of the Board be provided with further information on the value to date savings generated as a result of partnership activities at the September, 2018 meeting of the Performance Management Board.

Performance, Reputation and Constitutional Services Manager